Docs / Voice Agents
Voice Agents
Phone numbers, inbound and outbound calls, transfers, campaigns, and call triggers.
How-to
Connect a phone number
Bring a Twilio number or any SIP trunk so your agent can answer and place calls.
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Call transfers (to a human or another agent)
Hand a live call to a person (cold or warm) or seamlessly to another agent.
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Batch call campaigns
Upload a list and have your agent call everyone, at a controlled pace, inside a calling window.
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Call triggers (Speed to Lead)
A URL your CRM or form can hit so the agent calls a new lead within seconds.
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Calls, transcripts, and recordings
Every call is logged with a transcript, summary, sentiment, and a playable recording.
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Voicemail handling on outbound calls
Choose what the agent does when an outbound call is answered by a machine: talk, hang up, or leave a message.
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Keypad (DTMF) input
Let the agent capture digits the caller types and press keys to navigate phone menus.
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Post-call data extraction
Define the fields you care about and get them pulled out of every call as structured data.
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