Docs / Conversations
Email and SMS in one thread per customer, alongside calls and web chat, with opt-out handling.
Messenger DMs, Instagram DMs, WhatsApp messages and Facebook lead-ad forms, all landing in your inbox and CRM.
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Put your mailbox, SMS number and social inboxes into the same thread as your calls and chats.
Saved replies, files, templates and contact cards from the reply box, on every channel.
How STOP, unsubscribe and per-channel do-not-contact work, and what they block.