Hospitality

Every guest call answered, every reservation captured

Hotels and restaurants run on the phone. Your AI agent takes reservations, answers room and menu questions, and never puts a guest on hold.

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Hospitality

Sound familiar?

  • Front desk staff juggling walk-ins while the phone rings out
  • Reservation calls missed during service rush, guests book elsewhere
  • The same questions about hours, parking, and policies, fifty times a day

What your agent handles

Live reservation booking

The agent checks availability and books tables or rooms while the guest is on the line.

Property & menu knowledge

Amenities, dietary options, check-in times, answered instantly from your knowledge base.

Overflow & after-hours

Your team takes the calls they can; the agent catches everything else, 24/7.

Confirmations & no-show calls

Outbound confirmation calls the day before, reschedules handled on the spot, freed tables flagged.

A day with your agent

While you run the business, it runs the phone

A typical day for a hospitality business with a WorkflowHQ agent on the line.

  1. 7:40 AM

    A guest calls about early check-in before the front desk opens. The agent answers, confirms the policy from the knowledge base, and notes the request on the reservation.

  2. 12:30 PM

    Lunch rush. Five calls arrive while staff plate tables, three reservations booked against live availability, one large party moved to a quieter slot, one allergy question answered from the menu notes.

  3. 4:15 PM

    The agent runs tomorrow's confirmation calls: two parties confirm, one reschedules, and the freed 7 PM table is flagged for the waitlist.

  4. 11:05 PM

    A traveler books a room for next weekend while the desk is closed. Confirmation lands in the PMS calendar and the guest gets an SMS, no voicemail, no lost booking.

Hospitality FAQ

Questions, answered

Can it handle both the restaurant and the front desk?

Yes. One agent can route between reservation flows, room inquiries, and general questions, or we deploy separate agents per line if your operations are split. The knowledge base covers menus, rooms, policies, and hours in one place.

What about guests who insist on a human?

The agent transfers to staff during service hours and takes a detailed message after hours. Hospitality is judgment-heavy, escalation rules are the first thing we design, not an afterthought.

Does it work with our booking system?

If your PMS or reservation platform has an API or accepts webhooks, we connect it through n8n. Where direct integration isn't possible, the agent books into a shared calendar your team already checks.

Put your busywork on autopilot

Tell us what eats your team's day. We'll show you the agent that takes it over.

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